Women’s Wildflower Yayoi Kusama Inspired Botanical Floral Short Sleeve Satin Pajama Set

1. Order Processing & Cutoff Time All orders are processed within 5–7 business days (Monday to Friday).

• Order Cutoff Time: 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).

• Orders placed after the cutoff time will be processed on the next business day.

• Note: Processing time is the time it takes to prepare your order for shipment. This does not include weekends or public holidays.

2. Shipping Destinations, Rates & Estimates We currently ship to the regions listed below. The total delivery time is calculated as: Total Delivery Time = Processing Time + Transit Time

Currency: All prices and costs are in USD.

Note: Delivery times are estimates and may be affected by external factors such as extreme weather or customs clearance.

3. Shipping Carriers We use trusted carriers to ensure your package arrives safely, including: FedEx, UPS, and DHL. Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment’s progress.

4. Taxes and Duties

• Sales Tax: Applicable sales tax is included in the product price displayed on our website.

• Import Duties & Customs Fees (International Orders): For international shipments (outside the United States), your package may be subject to import duties, taxes (VAT), and customs fees imposed by the destination country.

  • Please Note: Unless otherwise stated at checkout, these additional charges are not included in your order total and are the responsibility of the customer. Sleeplora is not responsible for any delays caused by customs clearance processes.

5. Incorrect Shipping Address It is the customer's responsibility to ensure the shipping address is correct at the time of purchase.

• If a package is returned to us due to an incorrect or incomplete address, a re-delivery fee of $8.00 USD will be charged to reship the item.

• If you realize you have made an error, please contact us strictly within 24 hours of placing your order at support@sleeplora.com. We cannot guarantee address changes once the order has entered the processing phase.

6. Lost or Damaged Packages If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue.

7. Contact Us If you have any questions regarding our shipping policy, please contact us:

• Email: support@sleeplora.com

At Sleeplora, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund strictly under the conditions outlined below.

1. General Return Policy

• Return Window: Returns are accepted within 30 days from the date the package was delivered. Requests made after this 30-day window will not be accepted.

• Authorization Required: All returns must be authorized by our support team. Please contact us at support@sleeplora.com before sending any items back. Returns sent without prior approval will not be processed.

2. Eligibility for Refunds & Returns

2.1 Defective or Damaged Items (Full Refund) We will issue a full refund if your item arrives in any of the following conditions:

• The product is damaged, broken, or shattered upon arrival.

• The product size differs from what was ordered.

• The product has a manufacturing defect.

2.2 Non-Defective Returns (Change of Mind) If you wish to return a non-defective item (e.g., changed mind), we accept returns under the following strict conditions:

• The request is made within 30 days of delivery.

• The item is unused, undamaged, and in its original packaging.

• All original accessories, inserts, and protective elements are included.

• Refund Amount: We will refund the product price only. Original shipping fees are non-refundable.

3. Non-Returnable Items The following items are not eligible for return or refund:

• Items damaged by the customer after delivery (e.g., tearing, bending, water damage, or improper handling).

• Items missing original packaging or protective elements.

• Customized or Personalized Items: Products with custom messages, designs, or colors cannot be returned unless defective.

• Items showing signs of normal wear and tear that do not affect the product’s structural quality.

4. Exchange Policy

• We do not offer direct exchanges for incorrect selection of sizes, designs, or shipping addresses.

• If you need a different item, please return the original item for a refund (if eligible) and place a new order. Please verify all order details carefully before purchasing.

5. Order Cancellation

• Cancellation Window: You may cancel your order within 6 hours of placing it.

• Late Cancellations: Requests made after 6 hours may not be possible if the order has already been processed or shipped.

• Cancellation Fee: A 10% cancellation fee (based on the total order value) will be deducted from your refund to cover processing costs.

• To request a cancellation, email us immediately at support@sleeplora.com.

6. Return Process To initiate a return, please follow these steps:

1. Contact Us: Email support@sleeplora.com with the subject line "Return Request - [Your Order #]". Please include:

   • Proof of purchase.

   • Photos/Video showing the defect (if applicable).

2. Approval: Our support team will review your request and respond within 2–3 business days with a return address and instructions.

3. Ship: Ship the item using a traceable carrier (with a tracking number).

4. Confirm: Email us the tracking number or a copy of the return receipt.

7. Return Shipping Costs & Fees

• Shipping Costs: Customers are responsible for all return shipping costs. Return shipping fees are non-refundable.

• Restocking Fee: We do not charge a restocking fee.

8. Refund Timeline

• Processing: Refunds will be processed within 3 business days after we receive and inspect your return at our facility.

• Notification: You will receive an email confirmation once the refund has been issued.

• Bank Processing: Depending on your bank or credit card provider, funds may take 10–15 business days to appear in your account.

9. Important Disclaimers

• Sleeplora is not responsible for returned packages that are lost or damaged during transit. We highly recommend using a shipping service with tracking and insurance.

• Only items confirmed by our team as eligible for return will be refunded. Please do not return items without prior approval.

Contact Us If you have any questions regarding your return, please contact us:

• Email: support@sleeplora.com